LEGAL
Privacy Policy
Privacy Policy
Privacy Policy
Effective date: 3 September 2026
A Sagoo Pty Ltd trading as Sagoo & Co Property Acquisition (Sagoo & Co, we, us or our) respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, hold, use and disclose personal information in connection with our website, enquiries and buyer-representation services.
We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us, together with other applicable privacy, real estate and anti-money laundering laws.
1. What personal information we collect
The personal information we collect depends on how you interact with us and may include: identity and contact details, such as your name, email address, telephone number, date of birth and residential address; information about your property brief, preferred locations, timing, budget, ownership structure and purchasing objectives; financial readiness information, such as finance approval status, deposit or proof-of-funds information and details relevant to assessing a proposed acquisition; identity verification and customer due diligence information, including identification documents, beneficial ownership information and source-of-funds or source-of-wealth information where required by law; records of enquiries, consultations, instructions, correspondence, negotiations, inspections and transactions; professional and third-party contact details, including details of brokers, solicitors, conveyancers, accountants, building inspectors and other advisers involved in a proposed purchase; marketing preferences and records of any consent you give us; and technical and usage information, such as IP address, browser and device information, pages viewed, referring website and analytics or cookie data where those tools are enabled.
Please do not send identity documents, financial records or other sensitive information through a general website enquiry form unless we specifically ask you to use an approved secure method.
2. How we collect information
We generally collect personal information directly from you when you: submit an enquiry, consultation or booking form; contact us by email, telephone, social media or in person; attend a consultation, inspection or meeting; enter into, or discuss entering into, a buyer’s agency agreement; or provide information during our identity verification, due diligence or service process.
We may also collect information from your authorised representatives, selling agents, vendors, professional advisers, identity verification providers, government or regulatory bodies, publicly available sources and other persons where you have consented, authorised us or the collection is otherwise lawful.
3. Why we collect, use and disclose information
We may collect, use and disclose personal information to: respond to enquiries and arrange consultations; assess whether we can accept an engagement and manage conflicts of interest; prepare, administer and perform buyer-representation services; research, evaluate, inspect, negotiate for and assist with the acquisition of property; communicate with selling agents, vendors and your nominated professional advisers; verify identity, undertake customer due diligence and meet AML/CTF, licensing, record-keeping, audit, reporting and other legal obligations; operate, secure, analyse and improve our website, systems and client experience; manage accounts, invoices, insurance, complaints, disputes and legal claims; send marketing communications where we have the required consent or are otherwise permitted by law; and protect our lawful interests and prevent fraud, misuse or security incidents.
4. When we disclose information
We may disclose personal information, where reasonably necessary, to: our personnel, contractors and professional advisers; selling agents, vendors and their representatives in connection with a property enquiry, inspection, negotiation or proposed acquisition; your nominated solicitor, conveyancer, broker, accountant, inspector or other adviser; identity verification, AML/CTF compliance, fraud prevention and screening providers; website hosting, form, email, cloud storage, CRM, booking, analytics, accounting and information technology providers; insurers, auditors, regulators, courts, tribunals, law enforcement agencies and government bodies; and another party where you direct or consent to the disclosure, or where disclosure is required or authorised by law.
We do not sell personal information.
5. Overseas processing and disclosure
Some technology and professional service providers we use may store or process information outside Australia. Depending on the provider and its current service configuration, those locations may include the United States, the United Kingdom, member states of the European Economic Area and other countries in which the provider or its subcontractors operate. Provider locations can change and it may not always be practicable to identify every country in advance.
Where required, we take reasonable steps in the circumstances to ensure overseas disclosures are handled consistently with applicable Australian privacy requirements. You may contact us for more information about our current service providers and likely overseas locations.
6. Cookies, analytics and website technology
Our website may use essential technologies needed for the site and forms to function, together with analytics, preference or similar technologies where enabled. These tools may collect technical information about how the website is accessed and used.
You can manage or block cookies through your browser settings. Some parts of the website may not function as intended if essential technologies are disabled. If we introduce non-essential advertising or behavioural tracking technologies, we will update this policy and implement any consent controls required by applicable law.
7. Direct marketing
We will only send commercial electronic messages where we have the required consent or are otherwise permitted by law. Our marketing messages will identify us, include contact details and provide a way to unsubscribe. You can withdraw consent at any time by using the unsubscribe option or contacting us at anoop@sagooandco.com.au. Service and transaction communications may still be sent where necessary to manage an enquiry or engagement.
8. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, secure systems, authentication, staff practices and the use of reputable service providers. No method of electronic transmission or storage is completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy and to meet legal, regulatory, insurance, accounting and dispute-resolution requirements. When information is no longer required, we take reasonable steps to destroy it or de-identify it, subject to lawful retention obligations.
9. Access and correction
You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. We may need to verify your identity before responding. In limited circumstances, the law may permit us to refuse a request; if so, we will explain the reason where required.
10. Privacy enquiries and complaints
For a privacy enquiry, access or correction request, or complaint, contact:
Privacy Officer
Sagoo & Co Property Acquisition
anoop@sagooandco.com.au
Please describe your concern and provide enough information for us to investigate. We will acknowledge and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
11. Changes to this policy
We may update this policy when our practices, service providers or legal obligations change. The current version will be published on this website with its effective date.
12. Business details
A Sagoo Pty Ltd trading as Sagoo & Co Property Acquisition
ABN 24 663 737 844
NSW Corporation Licence 10155265
Website: sagooandco.com.au
Email: anoop@sagooandco.com.au
A Sagoo Pty Ltd trading as Sagoo & Co Property Acquisition (Sagoo & Co, we, us or our) respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, hold, use and disclose personal information in connection with our website, enquiries and buyer-representation services.
We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us, together with other applicable privacy, real estate and anti-money laundering laws.
1. What personal information we collect
The personal information we collect depends on how you interact with us and may include: identity and contact details, such as your name, email address, telephone number, date of birth and residential address; information about your property brief, preferred locations, timing, budget, ownership structure and purchasing objectives; financial readiness information, such as finance approval status, deposit or proof-of-funds information and details relevant to assessing a proposed acquisition; identity verification and customer due diligence information, including identification documents, beneficial ownership information and source-of-funds or source-of-wealth information where required by law; records of enquiries, consultations, instructions, correspondence, negotiations, inspections and transactions; professional and third-party contact details, including details of brokers, solicitors, conveyancers, accountants, building inspectors and other advisers involved in a proposed purchase; marketing preferences and records of any consent you give us; and technical and usage information, such as IP address, browser and device information, pages viewed, referring website and analytics or cookie data where those tools are enabled.
Please do not send identity documents, financial records or other sensitive information through a general website enquiry form unless we specifically ask you to use an approved secure method.
2. How we collect information
We generally collect personal information directly from you when you: submit an enquiry, consultation or booking form; contact us by email, telephone, social media or in person; attend a consultation, inspection or meeting; enter into, or discuss entering into, a buyer’s agency agreement; or provide information during our identity verification, due diligence or service process.
We may also collect information from your authorised representatives, selling agents, vendors, professional advisers, identity verification providers, government or regulatory bodies, publicly available sources and other persons where you have consented, authorised us or the collection is otherwise lawful.
3. Why we collect, use and disclose information
We may collect, use and disclose personal information to: respond to enquiries and arrange consultations; assess whether we can accept an engagement and manage conflicts of interest; prepare, administer and perform buyer-representation services; research, evaluate, inspect, negotiate for and assist with the acquisition of property; communicate with selling agents, vendors and your nominated professional advisers; verify identity, undertake customer due diligence and meet AML/CTF, licensing, record-keeping, audit, reporting and other legal obligations; operate, secure, analyse and improve our website, systems and client experience; manage accounts, invoices, insurance, complaints, disputes and legal claims; send marketing communications where we have the required consent or are otherwise permitted by law; and protect our lawful interests and prevent fraud, misuse or security incidents.
4. When we disclose information
We may disclose personal information, where reasonably necessary, to: our personnel, contractors and professional advisers; selling agents, vendors and their representatives in connection with a property enquiry, inspection, negotiation or proposed acquisition; your nominated solicitor, conveyancer, broker, accountant, inspector or other adviser; identity verification, AML/CTF compliance, fraud prevention and screening providers; website hosting, form, email, cloud storage, CRM, booking, analytics, accounting and information technology providers; insurers, auditors, regulators, courts, tribunals, law enforcement agencies and government bodies; and another party where you direct or consent to the disclosure, or where disclosure is required or authorised by law.
We do not sell personal information.
5. Overseas processing and disclosure
Some technology and professional service providers we use may store or process information outside Australia. Depending on the provider and its current service configuration, those locations may include the United States, the United Kingdom, member states of the European Economic Area and other countries in which the provider or its subcontractors operate. Provider locations can change and it may not always be practicable to identify every country in advance.
Where required, we take reasonable steps in the circumstances to ensure overseas disclosures are handled consistently with applicable Australian privacy requirements. You may contact us for more information about our current service providers and likely overseas locations.
6. Cookies, analytics and website technology
Our website may use essential technologies needed for the site and forms to function, together with analytics, preference or similar technologies where enabled. These tools may collect technical information about how the website is accessed and used.
You can manage or block cookies through your browser settings. Some parts of the website may not function as intended if essential technologies are disabled. If we introduce non-essential advertising or behavioural tracking technologies, we will update this policy and implement any consent controls required by applicable law.
7. Direct marketing
We will only send commercial electronic messages where we have the required consent or are otherwise permitted by law. Our marketing messages will identify us, include contact details and provide a way to unsubscribe. You can withdraw consent at any time by using the unsubscribe option or contacting us at anoop@sagooandco.com.au. Service and transaction communications may still be sent where necessary to manage an enquiry or engagement.
8. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, secure systems, authentication, staff practices and the use of reputable service providers. No method of electronic transmission or storage is completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy and to meet legal, regulatory, insurance, accounting and dispute-resolution requirements. When information is no longer required, we take reasonable steps to destroy it or de-identify it, subject to lawful retention obligations.
9. Access and correction
You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. We may need to verify your identity before responding. In limited circumstances, the law may permit us to refuse a request; if so, we will explain the reason where required.
10. Privacy enquiries and complaints
For a privacy enquiry, access or correction request, or complaint, contact:
Privacy Officer
Sagoo & Co Property Acquisition
anoop@sagooandco.com.au
Please describe your concern and provide enough information for us to investigate. We will acknowledge and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
11. Changes to this policy
We may update this policy when our practices, service providers or legal obligations change. The current version will be published on this website with its effective date.
12. Business details
A Sagoo Pty Ltd trading as Sagoo & Co Property Acquisition
ABN 24 663 737 844
NSW Corporation Licence 10155265
Website: sagooandco.com.au
Email: anoop@sagooandco.com.au